Shipping policy

At Pine Mountain Company, we take great care in preparing and packaging your order to ensure it reaches you in perfect condition. However, once your package is dropped off with the carrier, we are no longer responsible for any issues that may arise during transit, including damage, theft, or delays.

Tracking & Delivery

• All orders come with a tracking number, which will be provided once your package ships.
• We do not have any additional information beyond what is available through the carrier’s tracking system.
• It is the graduate’s responsibility to place their order well in advance to accommodate any potential minor shipping delays. We strongly recommend ordering early to avoid the risk of your topper arriving late.

Lost, Damaged, or Delayed Packages

• If your package is lost, stolen, or arrives damaged, you may file a claim directly with the carrier.
• We do not offer refunds for carrier-related issues.

Need Assistance?

If you have any concerns about your order, feel free to reach out to us at contactpinemountaincompany@gmail.com. While we are happy to assist where possible, please understand that we are not responsible for any issues once the package has been handed over to the carrier.

By placing an order with Pine Mountain Company, you acknowledge and agree to this shipping policy.