At Pine Mountain Company, we take great care in preparing and packaging your order to ensure it reaches you in perfect condition. However, once your package is dropped off with the carrier, we are no longer responsible for any issues that may arise during transit, including damage, theft, or delays.

Tracking & Delivery

• All orders come with a tracking number, which will be provided once your package ships.
• We do not have any additional information beyond what is available through the carrier’s tracking system.
• It is the graduate’s responsibility to place their order well in advance to accommodate any potential minor shipping delays. We strongly recommend ordering early to avoid the risk of your topper arriving late.

Lost, Damaged, or Delayed Packages

• If your package is lost, stolen, or arrives damaged, you may file a claim directly with the carrier.
• We do not offer refunds for carrier-related issues.

Need Assistance?

If you have any concerns about your order, feel free to reach out to us at contactpinemountaincompany@gmail.com. While we are happy to assist where possible, please understand that we are not responsible for any issues once the package has been handed over to the carrier.

By placing an order with Pine Mountain Company, you acknowledge and agree to this shipping policy.

At Pine Mountain Company, each graduation cap topper is carefully crafted, with many designs being fully customized to reflect your unique vision. Because of the personalized nature of our products, we do not offer refunds on any orders, especially once they have been shipped.

Order Cancellations & Changes

• Custom orders cannot be canceled or modified once production has begun.
• Premade design orders may only be canceled within 24 hours of purchase if production has not yet started.

Damaged or Incorrect Orders

• If you receive a topper that is incorrect due to an error on our part, please contact us within 48 hours of delivery with photos, and we will work with you to resolve the issue.
• We are not responsible for any damage that occurs during shipping. If your package is damaged in transit, you may file a claim directly with the carrier.

Need Assistance?

If you have any concerns about your order, please reach out to us at contactpinemountaincompany@gmail.com. While we are unable to offer refunds, we are happy to assist in any way we can.

By placing an order with Pine Mountain Company, you acknowledge and agree to this refund policy.

Effective Date: 2/5/2025

At Pine Mountain Company, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and make a purchase.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

• Personal Information: Name, email address, shipping and billing addresses, and phone number.
• Payment Information: Payment details are securely processed through third-party payment providers, and we do not store your credit/debit card information.
• Order Details: Products purchased, customization requests, and transaction history.
• Website Usage Data: Information collected through cookies and analytics tools to improve website functionality.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders.
• To communicate with you regarding your order, inquiries, or customer support.
• To improve our website, services, and customer experience.
• To send promotional emails or updates (only if you opt-in).

3. Data Protection & Security

We take reasonable precautions to protect your personal data from unauthorized access, disclosure, or misuse. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Payment processors, shipping carriers, and analytics providers necessary to operate our business.
• Legal Requirements: If required by law or to protect our business from fraud or security threats.

5. Cookies & Tracking Technologies

We use cookies and similar tracking tools to enhance your browsing experience, analyze website traffic, and personalize content. You can disable cookies through your browser settings, but this may affect site functionality.

6. Your Rights & Choices

You have the right to:

• Request access to the personal data we store about you.
• Request corrections or deletions of your data, subject to legal and business obligations.
• Opt-out of promotional emails by clicking the "unsubscribe" link at the bottom of our emails.

7. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: contactpinemountaincompany@gmail.com

By using our website and services, you acknowledge and agree to this Privacy Policy.